Returns
To initiate a return, please follow the steps on our Returns Portal.
Once your request is approved, you will receive a confirmation email with instructions on how to proceed with the return.
Request Return
Return Conditions
For a return to be approved, the following conditions must be met:
- All items must be processed through the Returns Portal within 14 days of the delivery date and returned in their original condition: unworn, unaltered, unused, and unwashed, with tags attached. Items showing signs of tag tampering will not be accepted.
- Swimwear must be returned with the protective hygiene strip intact. Items with signs of removal or alteration of the hygiene strip will not be accepted.
Return Policies
This policy applies to all purchases made online at christinabengtsen.com.
Full Price Items
We accept change-of-mind returns on full-price items for a full refund or exchange for another available item. In some cases, a store credit may be provided. Store credit notes are valid for 12 months from the date of issue.
Sale Items
Sale items reduced from their original full price and not marked as “Final Sale” are eligible for returns with a full refund or exchange for an available item.
Final Sale Items
Items marked as “Final Sale” are not eligible for a refund or store credit. If a “Final Sale” item is deemed faulty (see conditions below), a replacement item will be offered. If a replacement is unavailable, a store credit equal to 100% of the item’s value will be provided. Store credit notes are valid for 12 months from the date of issue. “Final Sale” items may be exchanged for a different size if stock permits; otherwise, a store credit equal to 100% of the item’s value will be offered.
Exchanges
We offer Instant Exchanges, allowing you to order your exchanged item immediately without waiting for your return to reach our warehouse.
To initiate an instant exchange, submit your request via our Returns Portal within 14 days of receiving your original order. You will receive an order confirmation with details of your new exchange item. A temporary hold for the cost of the new product will be placed on your card. If the return is not completed within the 14-day return window, the total fee will be charged to your card.
Store Credit and Promotional Discounts
Items purchased using a store credit or promotional discount are eligible for returns, provided they meet the above criteria. A full refund or store credit equal to 100% of the item’s value is available. Store credit notes are valid for 12 months from the date of issue.
Faulty Items
If you receive a faulty item, please contact our customer care team with an image and/or video clearly showing the issue, along with a short description. Once approved by our team, a replacement item will be offered. If a replacement is unavailable, a store credit equal to 100% of the item’s value will be provided. Store credit notes are valid for 12 months from the date of issue.